As a Strata Insurance Account Manager, you’ll be a trusted partner to property managers and strata councils, helping them navigate the unique complexities of strata insurance with confidence. You’ll manage client relationships, lead renewal and policy processes, coordinate with insurers and underwriters, and ensure clients receive proactive, consistent, 5-star service.

Your ability to understand risk, explain coverage clearly, and stay ahead of deadlines will help protect what matters most to our clients while supporting the continued success of our Strata team.

Who You Are

• Client-focused and relationship-driven — you build trust and enjoy becoming a valued partner to your clients
• Confident and professional — you communicate clearly and are comfortable guiding clients through complex insurance decisions
• Organized and detail-oriented — you take pride in accuracy, documentation, and following through on commitments
• Proactive and dependable — you anticipate needs, stay ahead of renewals, and keep work moving
• Solutions-oriented — you look for practical ways to protect clients and overcome challenges
• Calm under pressure — you remain steady and focused when managing complex or time-sensitive issues
• Collaborative and team-oriented — you work closely with Account Executives, colleagues, and underwriters to achieve shared success
• Adaptable and curious — you stay current with market changes, strata trends, and evolving client needs

What You’ll Be Responsible For

Build Strong Client Relationships

• Build strong, professional relationships with property managers and strata councils through responsive, proactive service
• Respond to client inquiries and provide clear guidance on coverages, limits, deductibles, exclusions, and key exposures
• Help clients understand their insurance options and make confident, informed decisions
• Reach out proactively before renewal to understand changes, discuss increases, and identify potential coverage needs
• Ensure client coverage remains accurate and help identify and prevent potential gaps
• Develop a strong understanding of each client’s business, property, and unique strata exposures

Manage Policies & Renewals

• Manage new business, renewals, endorsements, cancellations, and policy changes in accordance with Schill procedures
• Prepare submissions, proposals, binders, invoices, certificates, endorsements, and client correspondence
• Review policy wordings and quotations to confirm accuracy and alignment with client needs
• Compare quotations and identify restrictions, exclusions, coverage limitations, and other important considerations
• Review expiry lists well in advance and gather the information required for renewal and remarketing
• Maintain complete and accurate documentation in Epic for all client, insurer, and underwriting interactions
• Track outstanding activities and follow up proactively to ensure deadlines and service standards are met

Work with Underwriters & Insurance Markets

• Frontline-underwrite new and renewal business in accordance with insurer guidelines and Schill standards
• Prepare complete and accurate submissions and ensure underwriting information is provided in a timely manner
• Obtain additional information requested by underwriters and assist clients with completing applications
• Build strong working relationships with underwriters and insurance markets
• Stay current on market appetite, strata trends, coverage changes, and industry developments
• Coordinate remarketing activities and work with markets to secure appropriate coverage for clients

Support the Team & Grow the Business

• Partner closely with Account Executives to effectively service and grow the Strata book of business
• Identify relevant coverage needs and rounding opportunities and coordinate with the Account Executive as appropriate
• Support colleagues during high-volume periods or absences
• Contribute to a positive, accountable, and collaborative team environment
• Maintain high standards for documentation, workflow, client service, and follow-through

What You Bring

Must-Haves

• Level 1 General Insurance License
• 3-5 year experience working in Property Insurance 
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Strong judgement and problem-solving skills
• Ability to communicate insurance concepts and coverage information clearly to clients
• Ability to handle confidential client information with discretion

Nice-to-Haves

• Level 2 General Insurance License
• Experience working with strata insurance products and markets
• Experience working with property managers and/or strata councils
• Working knowledge of strata risk exposures, coverage requirements, and policy wordings
• Experience with frontline underwriting and insurer submission guidelines
• Proficiency with Epic and insurer portals
• Commercial Lines insurance experience
• Experience managing a book of business or client portfolio

About Us

At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (volunteer day, personal day, and your birthday off with pay)
• $600 annual wellness spending account

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

About Us:

Schill Insurance has grown from a small, one-person office in Port Coquitlam to 10 locations across the Lower Mainland and Vancouver Island, with a team of nearly 200 dedicated professionals. Our success comes from strong client relationships, a commitment to personal and professional development, and a culture driven by curiosity, care, and continuous growth. We remain proudly family-operated while also being part of the BrokerLink/Intact group of companies, giving us the strength of a national network with the heart of a local business.

At Schill, we value our people and foster a supportive, dynamic work environment where individuals can thrive. We believe in leveraging natural talents, creating opportunities for growth, and encouraging fresh ideas. Through coaching, training, and collaboration, we empower our teams to succeed—because when our people grow, we all grow.

Our People:

We have gym-goers, hikers, video game heroes, movie buffs, amateur chefs / bakers and every other variety of people. We have family people, single people, happy people. You will find friends here.

About You:

• High School graduate
• Insurance Broker level 1 license
• Minimum 1 year of Autoplan experience preferred
• A natural ability at building authentic customer relationships and functioning as part of a team
• Excellent time management skills and the ability to multi-task
• Demonstrated ability to maintain confidentiality and to exercise discretion are important qualities
• Strong work ethic without sacrificing your ability to have fun on the job

About the Job:

Our Auto Agents are an integral part of our team and will be the first point of contact for customers.

• Engage with clients to determine their needs and provide expert advice to ensure the best coverage for them
• Maintain and manage a book of business and strong client relationships through proactive contact via phone, letter and email
• Develop new business opportunities by securing expiry dates and cross selling
• Manage and process renewals on a timely basis and maintain high levels of client retention
• Support clients in the claims process

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (volunteer day, personal day, and your birthday off with pay)
• $600 annual wellness spending account

OK – Last Thing

If you are still scared or feel you don’t have the qualifications, apply anyway! We don’t hire off of key words. We hire real living people who have voices and we want to hear from you. If you are smart and can learn, you may just be the perfect fit.

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Responsibilities

Team Leadership & Development

·         Lead, coach, and mentor a team of Commercial Lines Account Managers, Account Assistants, and additional support staff.

·         Provide clarity on expectations, workload priorities, and service standards.

·         Conduct regular performance reviews, create development plans, and coordinate ongoing training.

·         Foster a collaborative, energized, and client-focused team culture.

Client Service Excellence

·         Ensure high-quality servicing of commercial clients, including IBU, mid-market, and large accounts.

·         Oversee renewal workflows, marketing processes, policy changes, certificates, binders, and documentation.

·         Resolve escalated client issues with urgency and a solutions-oriented approach.

·         Support commercial team with account strategy, retention efforts, and cross-sell opportunities.

Operational Management

·         Maintain and enforce procedures and workflows for accurate data entry, documentation, and compliance with industry regulations.

·         Monitor key performance indicators (KPIs) such as retention, service turnaround times, and client satisfaction using the Commercial Service Manager Scorecard.

·         Optimize workflows and leverage technology to improve team efficiency.

·         Partner with leadership to implement commercial initiatives and service improvements.

Carrier & Market Coordination

·         Develop strong relationships with underwriting partners and carrier representatives.

·         Oversee new business marketing strategies and negotiations to secure competitive terms.

·         Ensure the team understands carrier appetite, products, and underwriting guidelines.

Risk Management & Compliance

·         Ensure adherence to E&O practices, documentation standards, and Schill guidelines, including the use of Epic activities and attachments.

·         Identify service gaps or exposure concerns and work with commercial team to address them proactively.

·         Strengthen consistency in all compliance-related workflows.

Success Factors

How You Show Up

·         Calm, steady presence that supports a learning-oriented team.

·         Focus on clarity, accuracy, and thoughtful decision making.

·         Comfort with complexity and a practical approach to problem solving.

·         Collaborative mindset with carriers and team members.

·         Strong sense of accountability to the 5-star client experience.

·         Appreciation for process, structure, and continuous improvement.

What You Know

·         Level 2 license or above.

·         5+ years in commercial insurance with leadership or senior account management experience.

·         Strong understanding of commercial P&C coverage across GL, Property, Cyber, D&O, and supporting lines.

·         Strong capability with Epic and carrier portals.

·         Confident communication, critical thinking, and organizational skills.

·         Ability to support and lead a team in a fast-paced, deadline-driven environment.

As a Personal Lines Account Manager at Schill Insurance, you’ll deliver exceptional service to our clients while identifying opportunities to go above and beyond their expectations. You’ll play a key role in building strong client relationships, managing policies, and supporting the continued growth of our Personal Lines business.

This role is ideal for an experienced insurance professional who thrives in a client-facing environment and takes pride in delivering high-quality, responsive service.

What You’ll Be Responsible For

Deliver Outstanding Client Service

• Greet walk-in clients and visitors in a courteous and professional manner
• Answer incoming calls promptly and professionally, ensuring client needs are addressed
• Respond to client inquiries and return calls in a timely manner
• Produce clear, professional written correspondence in line with company standards

Manage and Grow Personal Lines Business

• Solicit, sell, and service Personal Lines insurance for new and existing clients
• Identify opportunities to up-sell and cross-sell by obtaining expiry dates and understanding client needs
• Underwrite new and renewal business in accordance with company guidelines
• Proactively review renewals, communicate premium changes, and re-market policies as needed to retain business

Policy Administration & Accuracy

• Process renewals, endorsements, and cancellations following established procedures
• Accurately enter and maintain client data, transactions, and notes in EPIC
• Maintain complete and up-to-date client records to support team collaboration
• Create and follow up on abeyances for outstanding underwriting items and client requests

Billing & Financial Responsibility

• Collect and process direct bill and agency bill premiums
• Ensure accurate documentation of payments in EPIC
• Maintain zero accounts receivable by ensuring timely and complete payments

Claims & Client Advocacy

• Assist clients with claims by gathering information and coordinating with insurers
• Act as an advocate for clients to help resolve issues and ensure a smooth claims experience

Auto Insurance Support

• Assist with all types of auto insurance transactions, including renewals, transfers, changes, permits, cancellations, and new plates
• Support commercial auto, fleets, and specialty coverages as needed
• Handle general auto insurance inquiries with confidence and accuracy

Collaboration & Professional Development

• Build and maintain strong relationships with external partners, including underwriters, ICBC, and industry associations
• Continuously develop technical knowledge and stay up to date on insurance products and industry trends
• Support team operations and step in where needed to meet business needs

What You Bring

Must-Haves

• Level 2 General Insurance License
• Minimum 3 years of experience selling Personal Lines insurance
• Strong customer service and relationship-building skills
• Excellent communication skills (written and verbal)
• High level of accuracy and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Nice-to-Have

• Experience using EPIC broker management system

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (one volunteer day, one personal day, and your birthday off with pay)
• $600 annual wellness spending account

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Don't see a job posting for a role you are interested in?  We would still love to hear from you! 

Kindly submit your resume and tell us what location and role preferences you have.  We will save your resume for future consideration and be in contact with you as soon as something becomes available. 

With 10 locations and over 200 employees, we are always on the hunt for great people to join our teams.  Please see our website for for a full list of our locations and the services we offer.  

Thank you, 

The Schill Insurance Hiring Team 

As an Auto Insurance Account Manager, you’ll play a key role in delivering exceptional customer service and building strong client relationships. You’ll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team environment. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.

Who You Are

• High School graduate
• Insurance Broker Level 1 license preferred, but willing to train the right candidate
• A natural at building authentic customer relationships and working collaboratively with a team
• Highly organized with strong time management and multitasking abilities
• Able to maintain confidentiality and exercise discretion professionally
• Proactive, dependable, and customer-focused
• Motivated to learn and grow within the insurance industry
• Strong work ethic without sacrificing your ability to have fun on the job

What You’ll Be Responsible For

• Deliver Exceptional Client Service
• Engage with clients to determine their insurance needs and provide expert coverage advice
• Serve as the first point of contact for customers in the branch
• Build authentic and lasting client relationships through excellent service
• Support clients through the claims process with care and professionalism

Manage and Grow Your Book of Business

• Maintain and manage a book of business through proactive client communication via phone, email, and letter
• Process renewals in a timely and accurate manner
• Maintain high levels of client retention through relationship management and service excellence
• Develop new business opportunities by securing expiry dates and cross-selling additional products

Be a Strong Team Contributor

• Collaborate with teammates to support branch operations and client needs
• Stay organized while managing multiple priorities in a fast-paced environment
• Continuously learn and develop industry knowledge and insurance expertise
• Contribute to a positive, supportive, and fun workplace culture

What You Bring

Must-Haves

• High School diploma
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Ability to multitask and adapt in a busy environment
• Professionalism, discretion, and attention to detail
• A positive attitude and willingness to learn

Nice-to-Haves

• Level 1 Insurance Broker License in British Columbia
• Previous customer service or insurance experience
• Experience managing client relationships or sales opportunities
• Familiarity with ICBC transactions and auto insurance products

About Us

At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (one volunteer day, one personal day, and your birthday off with pay)
• $600 annual wellness spending account

Where This Role Can Take You

This role is a great opportunity to build a long-term career in insurance. As you grow, you’ll have opportunities to:

• Expand your insurance knowledge and licensing
• Grow into more senior account management responsibilities
• Develop expertise across multiple lines of insurance
• Advance within Schill Insurance and the BrokerLink/Intact network

OK – Last Thing

If you are still scared or feel you don’t have all the qualifications, apply anyway! We don’t hire off keywords. We hire real people who are motivated, curious, and eager to grow. If you are smart and can learn, you may just be the perfect fit.

If you are motivated, professional, and excited to build a career with a supportive team, we would love to hear from you!

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Schedule: Monday – Friday & Saturdays as scheduled
Job Type: Full-time Permanent, in-person at the Port Alberni Office

The Role

As a Commercial Lines Account Associate, you’ll be the operational backbone of our Commercial Lines team (Strata department). You’ll support Account Managers and Account Executives by ensuring client files are accurate, documentation is complete, and billing processes run smoothly. Your attention to detail and organization help deliver a seamless, 5-star client experience while enabling the team to focus on building strong client relationships.

Responsibilities

Team Leadership & Culture

• Coach and support a blended team across Personal Lines and Autoplan.

• Foster a positive, inclusive, and accountable team environment.

• Set clear expectations for professionalism, teamwork, and follow-through.

• Lead onboarding and hiring conversations; provide regular coaching and feedback.

• Reinforce open communication and shared success.

Client Experience

• Ensure 5-star client service standards are met across all transactions and channels.

• Monitor team renewal practices and follow-ups to drive retention and reduce rework.

• Support complex or escalated client situations with professionalism and clarity.

• Model service habits that balance care, efficiency, and compliance.

• Encourage a proactive mindset that anticipates client needs and follows through.

Branch Operations & Compliance

• Oversee scheduling, workflow coordination, and daily rhythm.

• Ensure ICBC, insurer, and Schill procedures are consistently followed.

• Monitor basic team metrics such as renewals, follow-ups, and lead activity, to ensure performance and consistency.

• Monitor batching, documentation accuracy, and follow-up activity across the team.

• Partner with IT and Operations as needed to maintain branch systems and tools.

• Address gaps in execution with timely coaching and support.

Cross-Functional Collaboration

• Act as the communication bridge between the branch and other Schill teams.

• Share relevant insights with senior leaders to support broader branch alignment and service quality.

• Partner with People & Culture, Learning & Development, and other roles to identify gaps and team readiness.

• Participate in cross-branch and organizational conversations to align goals.

• Share feedback and suggestions that support continuous improvement.

Success Factors

How You Show Up

• Steady, people-first leader who creates clarity and confidence

• Proactive and calm in the face of change or client pressure

• Committed to growing others and building strong, collaborative teams

• Organized, reliable, and driven to deliver meaningful results

What You Know

• Level 2 general insurance license required: CAIB or CIP an asset

• Experience leading teams in an insurance or client-facing environment

• Working knowledge of Personal Lines and ICBC workflows and standards

• Proficient with Epic, Autolink, Policy Center, and insurer platforms

Responsibilities

Business Growth & New Business Development

·         Accountable for retention, growth, and overall client experience of current book.

·         Balance new business activity with long-term portfolio quality, fit, and sustainability.

·         Drive new business through referrals, centers of influence, networking, and proactive prospecting.

·         Lead client and prospect meetings focused on understanding operations, uncovering risk, and positioning Schill as a trusted advisor.

·         Build and maintain a visible presence in the community to attract new opportunities.

·         Maintain an active pipeline and follow through consistently on sales activity and opportunities.

·         Provide regular updates on sales activity, market wins and losses, and emerging opportunities.

Client Relationship Management

·         Act as the primary relationship contact for commercial clients, balancing advisory credibility with commercial outcomes.

·         Lead renewal conversations with a focus on changes in operations, market conditions, and long-term client outcomes.

·         Assess client operations, risk exposures, and coverage needs, and provide clear, practical recommendations.

·         Ensure coverage is structured thoughtfully, with no unintended gaps, and aligned to client risk tolerance and business goals.

·         Communicate proactively with clients throughout the policy lifecycle, including renewals, endorsements, and changes in exposure.

Account Management & Policy Execution

·         Manage new business, renewals, endorsements, and cancellations in accordance with Schill and insurer guidelines.

·         Review and interpret policy wording to confirm accuracy, intent, and appropriateness of coverage.

·         Support remarketing decisions where needed to protect retention and ensure long-term account health.

·         Maintain complete, accurate, and timely client records in Epic, including documentation of conversations and decisions.

·         Produce professional, clear written correspondence that reflects Schill’s standards and brand.

Professional Practice & Development

·         Collaborate effectively with internal teams and external partners to deliver a consistent, high-quality client experience.

·         Maintain strong working relationships with insurer partners, underwriters, and industry bodies.

·         Stay informed on market conditions, insurer appetites, and emerging industry trends.

·         Continuously build technical knowledge of commercial coverages, products, and risk exposures.

·         Conduct yourself in a manner that reflects Schill Insurance’s values, professionalism, and reputation.

Success Factors

How You Show Up

·         Confident, outward-facing presence with comfort initiating conversations and building new relationships

·         Commercial curiosity and drive to uncover opportunities, not just respond to requests

·         Clear, persuasive communication that connects client needs to value and solutions

·         Ownership for personal results, pipeline activity, and follow-through

·         Balanced persistence that respects client trust, long-term relationships, and sound judgment

·         A collaborative approach with account managers and associates, recognizing shared accountability for client success and growth

What You Know

·         Level 2 general insurance license

·         Strong working knowledge of commercial insurance coverages, products, and common risk exposures

·         Solid understanding of insurer requirements and underwriting principles

·         Familiarity with current market conditions, trends, and industry issues

·         Proficiency with Epic or similar broker management systems

Responsibilities

Business Growth & New Business Development

·         Accountable for retention, growth, and overall client experience of current book.

·         Balance new business activity with long-term portfolio quality, fit, and sustainability.

·         Drive new business through referrals, centers of influence, networking, and proactive prospecting.

·         Lead client and prospect meetings focused on understanding operations, uncovering risk, and positioning Schill as a trusted advisor.

·         Build and maintain a visible presence in the community to attract new opportunities.

·         Maintain an active pipeline and follow through consistently on sales activity and opportunities.

·         Provide regular updates on sales activity, market wins and losses, and emerging opportunities.

Client Relationship Management

·         Act as the primary relationship contact for commercial clients, balancing advisory credibility with commercial outcomes.

·         Lead renewal conversations with a focus on changes in operations, market conditions, and long-term client outcomes.

·         Assess client operations, risk exposures, and coverage needs, and provide clear, practical recommendations.

·         Ensure coverage is structured thoughtfully, with no unintended gaps, and aligned to client risk tolerance and business goals.

·         Communicate proactively with clients throughout the policy lifecycle, including renewals, endorsements, and changes in exposure.

Account Management & Policy Execution

·         Manage new business, renewals, endorsements, and cancellations in accordance with Schill and insurer guidelines.

·         Review and interpret policy wording to confirm accuracy, intent, and appropriateness of coverage.

·         Support remarketing decisions where needed to protect retention and ensure long-term account health.

·         Maintain complete, accurate, and timely client records in Epic, including documentation of conversations and decisions.

·         Produce professional, clear written correspondence that reflects Schill’s standards and brand.

Professional Practice & Development

·         Collaborate effectively with internal teams and external partners to deliver a consistent, high-quality client experience.

·         Maintain strong working relationships with insurer partners, underwriters, and industry bodies.

·         Stay informed on market conditions, insurer appetites, and emerging industry trends.

·         Continuously build technical knowledge of commercial coverages, products, and risk exposures.

·         Conduct yourself in a manner that reflects Schill Insurance’s values, professionalism, and reputation.

Success Factors

How You Show Up

·         Confident, outward-facing presence with comfort initiating conversations and building new relationships

·         Commercial curiosity and drive to uncover opportunities, not just respond to requests

·         Clear, persuasive communication that connects client needs to value and solutions

·         Ownership for personal results, pipeline activity, and follow-through

·         Balanced persistence that respects client trust, long-term relationships, and sound judgment

·         A collaborative approach with account managers and associates, recognizing shared accountability for client success and growth

What You Know

·         Level 2 general insurance license

·         Strong working knowledge of commercial insurance coverages, products, and common risk exposures

·         Solid understanding of insurer requirements and underwriting principles

·         Familiarity with current market conditions, trends, and industry issues

·         Proficiency with Epic or similar broker management systems