As a Personal Lines Account Manager at Schill Insurance, you’ll deliver exceptional service to our clients while identifying opportunities to go above and beyond their expectations. You’ll play a key role in building strong client relationships, managing policies, and supporting the continued growth of our Personal Lines business.

This role is ideal for an experienced insurance professional who thrives in a client-facing environment and takes pride in delivering high-quality, responsive service.

What You’ll Be Responsible For

Deliver Outstanding Client Service

• Greet walk-in clients and visitors in a courteous and professional manner
• Answer incoming calls promptly and professionally, ensuring client needs are addressed
• Respond to client inquiries and return calls in a timely manner
• Produce clear, professional written correspondence in line with company standards

Manage and Grow Personal Lines Business

• Solicit, sell, and service Personal Lines insurance for new and existing clients
• Identify opportunities to up-sell and cross-sell by obtaining expiry dates and understanding client needs
• Underwrite new and renewal business in accordance with company guidelines
• Proactively review renewals, communicate premium changes, and re-market policies as needed to retain business

Policy Administration & Accuracy

• Process renewals, endorsements, and cancellations following established procedures
• Accurately enter and maintain client data, transactions, and notes in EPIC
• Maintain complete and up-to-date client records to support team collaboration
• Create and follow up on abeyances for outstanding underwriting items and client requests

Billing & Financial Responsibility

• Collect and process direct bill and agency bill premiums
• Ensure accurate documentation of payments in EPIC
• Maintain zero accounts receivable by ensuring timely and complete payments

Claims & Client Advocacy

• Assist clients with claims by gathering information and coordinating with insurers
• Act as an advocate for clients to help resolve issues and ensure a smooth claims experience

Auto Insurance Support

• Assist with all types of auto insurance transactions, including renewals, transfers, changes, permits, cancellations, and new plates
• Support commercial auto, fleets, and specialty coverages as needed
• Handle general auto insurance inquiries with confidence and accuracy

Collaboration & Professional Development

• Build and maintain strong relationships with external partners, including underwriters, ICBC, and industry associations
• Continuously develop technical knowledge and stay up to date on insurance products and industry trends
• Support team operations and step in where needed to meet business needs

What You Bring

Must-Haves

• Level 2 General Insurance License
• Minimum 3 years of experience selling Personal Lines insurance
• Strong customer service and relationship-building skills
• Excellent communication skills (written and verbal)
• High level of accuracy and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Nice-to-Have

• Experience using EPIC broker management system

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (one volunteer day, one personal day, and your birthday off with pay)
• $600 annual wellness spending account

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Don't see a job posting for a role you are interested in?  We would still love to hear from you! 

Kindly submit your resume and tell us what location and role preferences you have.  We will save your resume for future consideration and be in contact with you as soon as something becomes available. 

With 10 locations and over 200 employees, we are always on the hunt for great people to join our teams.  Please see our website for for a full list of our locations and the services we offer.  

Thank you, 

The Schill Insurance Hiring Team 

As an Auto Insurance Account Manager, you’ll play a key role in delivering exceptional customer service and building strong client relationships. You’ll be the first point of contact for customers, helping them navigate their insurance needs while contributing to a supportive and high-performing team environment. This role is ideal for someone who enjoys connecting with people, staying organized, and growing their career in the insurance industry.

Who You Are

• High School graduate
• Insurance Broker Level 1 license preferred, but willing to train the right candidate
• A natural at building authentic customer relationships and working collaboratively with a team
• Highly organized with strong time management and multitasking abilities
• Able to maintain confidentiality and exercise discretion professionally
• Proactive, dependable, and customer-focused
• Motivated to learn and grow within the insurance industry
• Strong work ethic without sacrificing your ability to have fun on the job

What You’ll Be Responsible For

• Deliver Exceptional Client Service
• Engage with clients to determine their insurance needs and provide expert coverage advice
• Serve as the first point of contact for customers in the branch
• Build authentic and lasting client relationships through excellent service
• Support clients through the claims process with care and professionalism

Manage and Grow Your Book of Business

• Maintain and manage a book of business through proactive client communication via phone, email, and letter
• Process renewals in a timely and accurate manner
• Maintain high levels of client retention through relationship management and service excellence
• Develop new business opportunities by securing expiry dates and cross-selling additional products

Be a Strong Team Contributor

• Collaborate with teammates to support branch operations and client needs
• Stay organized while managing multiple priorities in a fast-paced environment
• Continuously learn and develop industry knowledge and insurance expertise
• Contribute to a positive, supportive, and fun workplace culture

What You Bring

Must-Haves

• High School diploma
• Strong customer service and communication skills
• Excellent organizational and time management abilities
• Ability to multitask and adapt in a busy environment
• Professionalism, discretion, and attention to detail
• A positive attitude and willingness to learn

Nice-to-Haves

• Level 1 Insurance Broker License in British Columbia
• Previous customer service or insurance experience
• Experience managing client relationships or sales opportunities
• Familiarity with ICBC transactions and auto insurance products

About Us

At Schill Insurance, we’ve grown from a small, one-person office into a trusted brokerage with multiple locations across British Columbia. While we’re part of a larger national network, we’ve stayed true to our roots as a family-operated business that values people first.

Our culture is built on curiosity, collaboration, and continuous growth. We invest in our team through coaching, training, and development opportunities—because when our people succeed, so do our clients.

Why Join Schill Insurance?

• Competitive salary and comprehensive benefits package
• Extended health, dental, vision care, and RRSP matching
• Paid education, licensing, and professional development
• Supportive, team-oriented work environment
• Opportunities for career growth and advancement
• Work-life balance with consistent scheduling and no Sunday shifts
• Three weeks (15 days) of vacation to start
• Three paid “You” days per year (one volunteer day, one personal day, and your birthday off with pay)
• $600 annual wellness spending account

Where This Role Can Take You

This role is a great opportunity to build a long-term career in insurance. As you grow, you’ll have opportunities to:

• Expand your insurance knowledge and licensing
• Grow into more senior account management responsibilities
• Develop expertise across multiple lines of insurance
• Advance within Schill Insurance and the BrokerLink/Intact network

OK – Last Thing

If you are still scared or feel you don’t have all the qualifications, apply anyway! We don’t hire off keywords. We hire real people who are motivated, curious, and eager to grow. If you are smart and can learn, you may just be the perfect fit.

If you are motivated, professional, and excited to build a career with a supportive team, we would love to hear from you!

As part of our hiring process, successful candidates must consent to a background/credit check and employment verification screening before starting employment.

Schedule: Monday – Friday & Saturdays as scheduled
Job Type: Full-time Permanent, in-person at the Port Alberni Office